Privacy Policy

Who We Are

Tony Sandell Roof Windows manufactures and supplies roof windows, skylights, flashings and related accessories from Cape Town, South Africa. Our website is available at www.tsrw.co.za.

Our contact details are:

• Address: 12 Ferndale Drive, Ottery, Cape Town, 7800
• Telephone: 021 704 1122
• Email: info@tsrw.co.za

When We Process Personal Information

We process personal information only where POPIA allows us to do so. Depending on the circumstances, our lawful basis may include:

• you, or a competent person where applicable, have consented to the processing;
• the processing is necessary to take steps before entering into a contract with you, or to perform a contract with you;
• the processing is necessary for us to comply with an obligation imposed by law;
• the processing protects your legitimate interest;
• the processing is necessary for pursuing our legitimate interests, or the legitimate interests of a third party to whom the information is supplied.

Where we rely on consent, you may withdraw your consent at any time by contacting us. Withdrawal of consent does not affect the lawfulness of processing that took place before withdrawal.

Personal Information We May Collect

When you contact us, request a quote, submit a technical brief, download resources, enquire about products, or otherwise interact with us, we may process personal information such as:

• your name and surname;
• email address;
• telephone number;
• physical or project address;
• company, project, architectural or building-related details that you choose to provide;
• product interests, quote requirements, installation requirements and related correspondence;
• website usage information, including IP address, browser type, device information, pages visited, date and time of visits, referral source and diagnostic data;
• cookie and analytics information.

We do not intentionally request special personal information unless it is necessary for a specific lawful purpose. Please do not submit unnecessary special personal information through our website forms.

Cookies and Analytics

Our website may use cookies and similar technologies to operate the website, improve user experience, understand how visitors use our website, and support security and performance.

We use Google Analytics 4 to help us understand website traffic and usage only where you have accepted analytics cookies. Google may process usage data, device information and cookie identifiers on our behalf. You can accept or reject analytics cookies through our cookie banner and change your preference later through the Cookies link in the footer. You can also control or disable cookies through your browser settings.

How We Use Personal Information

We may use personal information for the following purposes:

• to respond to enquiries and quote requests;
• to provide product, technical, installation and customer support;
• to prepare, manage and perform quotations, orders, contracts and related services;
• to communicate with you about your enquiry, project, order or service request;
• to connect you with approved installers or service providers where necessary for your request;
• to maintain business records and comply with legal, tax, accounting and regulatory obligations;
• to improve our website, products, services and customer experience;
• to detect, prevent and address technical issues, misuse, fraud or security incidents;
• to send you information where permitted by law or where you have consented to receive it.

Sharing Personal Information

We do not sell your personal information. We may share personal information where reasonably necessary with:

• our employees, representatives and internal installation team;
• approved installers, subcontractors or service providers where needed to respond to your request or provide services;
• website hosting, email, analytics, technical support and administrative service providers;
• professional advisers, including legal, accounting or compliance advisers;
• regulators, law enforcement authorities, courts, or other parties where required or permitted by law.

Third parties who process personal information on our behalf are expected to process it only for the purposes for which it was shared and to apply appropriate confidentiality and security measures.

Cross-Border Transfers

Some of our service providers, including website analytics and technology providers, may process or store information outside South Africa. Where personal information is transferred outside South Africa, we will take reasonably practicable steps to ensure that the recipient is subject to appropriate safeguards, contractual obligations, binding corporate rules, or laws that provide an adequate level of protection as required by POPIA.

How We Store and Protect Personal Information

We take reasonable technical and organisational measures to protect personal information against loss, unauthorised access, misuse, disclosure, alteration or destruction. These measures may include access controls, secure systems, confidentiality controls and service provider safeguards.

No method of electronic transmission or storage is completely secure. We therefore cannot guarantee absolute security, but we will take reasonable steps to protect personal information in our possession or under our control.

Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, or for as long as required or permitted by law. When personal information is no longer required, we will take reasonable steps to delete, destroy, de-identify or securely archive it.

Children’s Personal Information

Our website and services are not directed at children. We do not knowingly collect personal information from children under the age of 18 without the consent of a parent, guardian or competent person. If we become aware that we have collected children’s personal information without the required consent, we will take reasonable steps to delete it.

Your POPIA Rights

Subject to POPIA and other applicable laws, you may have the right to:

• request confirmation of whether we hold personal information about you;
• request access to your personal information;
• request correction or deletion of inaccurate, irrelevant, excessive, outdated, incomplete, misleading or unlawfully obtained personal information;
• object to the processing of your personal information in certain circumstances;
• withdraw consent where processing is based on consent;
• object to direct marketing;
• lodge a complaint with the Information Regulator.

To exercise your rights, contact us at info@tsrw.co.za. We may need to verify your identity before responding to a request. We may charge a lawful fee where permitted by POPIA or PAIA.

Information Officer Contact

For privacy requests, complaints or questions about this Privacy Notice, please contact:

• Information Officer: Jake Vlug
• Email: info@tsrw.co.za
• Telephone: 021 704 1122
• Address: 12 Ferndale Drive, Ottery, Cape Town, 7800

Complaints

If you have a concern about how we process your personal information, please contact us first at info@tsrw.co.za so that we can try to resolve it.

If you are not satisfied with our response, you may lodge a complaint with the Information Regulator (South Africa):

• Email: POPIAComplaints@inforegulator.org.za
• General enquiries: enquiries@inforegulator.org.za
• Telephone: 010 023 5200
• Toll free: 0800 017 160
• Address: Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg, 2191

Changes to This Privacy Notice

We may update this Privacy Notice from time to time to reflect changes to our business, website, legal obligations or privacy practices. The updated version will be published on this page and will apply from the date of publication, unless stated otherwise.